Course Duration: 1 day

 

The telephone is an essential business tool for most organisations. It's therefore important that it is used effectively in order to create happy customers and generate more sales.

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Whether it is on the telephone or face to face, it is essential that organisations demonstrate a positive, proactive approach to customer care.

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Our Customer Care on the Telephone training course will allow participants to look at how they react to customer needs, and improve their approach accordingly. It will also demonstrate how participants could deal with situations should they become difficult.

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This course will help:

• Reduce customer complaints in relation to telephone service.

• Protect and enhance the organisation’s reputation.

• Ensure customers leave feeling appreciated and understood.

• Ensure your team members find customer interaction more rewarding and pleasant.

• Turn your customers into 'brand ambassadors' for organisation.

 

All of this will result in loyal and long-term customers - repeat business!

A professional telephone course is an essential element of any organisation’s customer service training programme.