Course Duration: 1 day

Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that team members are skilled in handling complaints, as this will help to improve business, and produce happy customers

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If an organisation wants to survive in in today’s highly competitive business arena, there must be an understanding of the importance of dealing correctly with any customer complaint. 

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Our Complaint Handling training course will allow participants to learn how to handle customer complaints in an effective, professional way. It will also how to turnaround customer complaints resulting in a positive customer experience.

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This course will help:

• Ensure that complaints are handled professionally.

• Improve customer retention.

• Protect and enhance the organisation’s reputation.

• Ensure customers are left feeling appreciated and understood.

• Ensure your team members find customer interaction more rewarding and pleasant.

• Turn your customers into 'brand ambassadors' for organisation.

 

All of this will result in retention of customers - repeat business!

A professional complaint handling training course is an essential element of any organisation's customer care training programme.